Job Description

Job LocationsUS-CO-Black Hawk
ID
2021-14586
Employment Type
Full-Time
Subdivision
Spa/Salon

Overview

Job Title: Spa Front Desk Concierger

Salary: $18/ph + Free Meal + Benefits

Status: Full Time

Shift: I, II

Other Compensation: $18/ hour + 10% retail commission.

Apply today start tomorrow. Refer a friend/family member if youre both hired, you both will earn an extra $600 in referral bonuses!

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new Resort! Monarch’s new resort features a Chophouse, 24/7 Café, Buffet, and Specialty Restaurant (coming soon). Experience the heart-pounding gaming action on our newly-expanded casino floor, featuring over 1,200 of the hottest slot machines, 40 table games with unlimited betting, a new poker room and sports betting room coming soon. Our spa features state of the art spa services on top of the 23rd story of our resort along with a roof top pool, saunas, hot tubs, bar and more!

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

  • 2 Weeks PTO within your first year of employment
  • 6 Observed Holidays and Holiday Pay
  • Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
  • In-State and Out-of-State Relocation Reimbursement

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

  • New Hire Incentives up to $400 (for non-management)
  • Team Member Referral Program (we pay you and your referral up to $600 each)
  • Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
  • Wardrobe/Uniforms Provided Free of Charge for Most Positions
  • 1 Free Hot Meal per Shift and Unlimited Coffee, Tea, Soft Drinks
  • 80% - 100% Subsidized Bus Transportation Options
  • Free Covered Parking
  • Career Development and Advancement Programs
  • Team Member Anniversary Recognition (earn resort credit and more)
  • Hotel and Resort Discounts
  • Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week

Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch we subsidize your bus transportation from 80% up to 100%!

Responsibilities

  • Greet guests upon arrival and offer refreshments. Escort guests through the facility to get them acquainted with our stunning spa with a tour.
  • Maintaining a relaxing and calm environment throughout the spa experience.
  • Establish a good rapport! Know our spa menu and promotions.
  • Ability to multitask and efficiently maintain the cleanliness, safety, and organization of spa.
  • Ensure adequate supplies and service during peak hours.
  • Continuously clean and sanitize the various areas of the spa and fitness center.
  • Maintain par stock levels of towels washcloths, robes and linens, toiletries on vanity area, maintains shampoo, conditioner, and shower gel in the showers.
  • Coordinate daily locker room inventory of towels, washcloths, and robes with laundry.
  • Clean lockers upon guest arrivals and departures.
  • Coordinate laundry pickup and delivery between locker, treatment and laundry rooms. Run wash-dry cycles of laundry.
  • Maintain cleanliness and sanitization of steam room and place cold towels and water for guest use according to procedures.
  • Prepare and stock infused water, herbal teas, snacks, and fruits to guests in sanctuary area.
  • Coordinate with staff and management on VIP’s, special requests, group arrivals, etc.
  • Work with management to improve the guest experience. From guest recovery to outstanding inquiry.
  • Other duties as assigned. Responsibilities and activities may change at any time with or without notice.

Qualifications

  • YOU ARE an energetic service focused individual with a passion for providing luxury service.
  • Guest service background preferred with excellent knowledge of service standards.
  • Solution oriented and guest focused.
  • Basic computer skills.
  • Polite, confident and patient.
  • Ability to multitask. Attention to detail. Time management. Ensure exceptional service.
  • Available to work varied shifts when needed, including weekends, holidays.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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