Public Areas EVS Supervisor

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Public Areas EVS Supervisor

Salary: $57,784+  
Shift: Overnight (Graveyard)
Status: Full time

MONARCH CASINO RESORT SPA Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Position Summary

The Overnight Public Areas / Housekeeping Floor Supervisor is responsible for leading and supervising the overnight Public Areas, Housekeeping, and/or Environmental Services team to ensure all assigned areas are maintained to the highest standards of cleanliness, presentation, safety, and service.

This position plays a key role in planning and executing overnight operations, including deep-cleaning projects, daily assignments, staff allocation, inspections, and follow-up with Management and other shifts. The ideal candidate is a hands-on, dependable leader who can keep the team focused, organized, and accountable while effectively managing changing priorities and staffing needs.

Key Responsibilities

• Supervise and lead the overnight Public Areas, Housekeeping, and/or EVS team to ensure daily operational and cleanliness standards are consistently met.
• Plan, coordinate, and supervise deep-cleaning operations, including scheduling, staffing, prioritization, and follow-up.
• Assign team members to appropriate areas and tasks based on operational needs, workload, and staffing levels.
• Effectively manage call-offs, attendance issues, staffing shortages, and changes in operational priorities.
• Conduct regular inspections of public areas and assigned spaces to ensure cleanliness, appearance, and quality standards are consistently maintained.
• Provide hands-on support to the team when needed and lead by example.
• Hold team members accountable for performance, productivity, attendance, safety, and adherence to department standards.
• Communicate operational updates, outstanding issues, and completed work effectively with Management and other shifts.
• Maintain accurate follow-up on deep-cleaning projects, special assignments, deficiencies, and areas requiring additional attention.
• Ensure proper use and care of cleaning equipment, supplies, and materials.
• Address issues proactively and escalate concerns to Management when appropriate.
• Assist with training, coaching, and development of team members.
• Ensure all work is performed safely and in accordance with company policies and housekeeping/EVS procedures.
• Complete required documentation, reports, schedules, and other administrative tasks.
• Maintain a professional, respectful, and team-oriented work environment throughout the overnight shift.
• Maintain a strong focus on guest service throughout the overnight operation, ensuring that team members understand that cleanliness, professionalism, and positive guest interactions are all part of the overall guest experience.

Qualifications

• Must be at least 18 years of age.
• Previous experience as a Supervisor or Lead in Public Areas, Environmental Services (EVS), Housekeeping, or a similar hospitality cleaning operation.
• Previous graveyard/overnight shift experience is highly preferred.
• Bilingual is highly preferred.
• Demonstrated experience planning, scheduling, and supervising deep-cleaning operations.
• Strong leadership skills with the ability to keep a team focused, productive, and accountable.
• Ability to effectively manage priorities, call-offs, staffing levels, and employee allocation.
• Strong attention to detail and the ability to inspect areas and ensure established cleaning standards are consistently met.
• Excellent communication and follow-up skills, with the ability to effectively communicate with other shifts and Management.
• Basic computer skills and working knowledge of Microsoft Office, particularly Outlook, Excel, and Word.
• Hands-on, reliable, organized, and proactive approach to work.
• Ability to work independently, make sound decisions, and respond effectively to changing operational needs.
• Strong sense of urgency and commitment to maintaining cleanliness and presentation standards.
• Availability and commitment to work permanently on the overnight (OVN) shift.
• Demonstrated experience promoting a customer-service-focused environment and coaching team members on guest interaction, professionalism, and service standards.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.