Players Club Lead

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Players Club Lead

Salary: $23 +

Status: Full-time

Shift: Varies

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #2 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Responsibilities:

• Promote Monarch Rewards membership and opening club accounts while displaying professional communication skills.

• Keeps a steady and pro-active business demeanor with enticement for casino guests to enroll in the Monarch Rewards Club. Standing and walking for long periods of time is expected and normal for this position.

• Interacts with guests on a daily basis within the casino and from behind the Monarch Rewards desk in a positive and professional manner. Getting to know our guests and using their name at all times possible is highly encouraged.

• Be knowledgeable of and promote casino promotions, special events and amenities to casino guests.

• Produce shift reports for Rewards manager and supervisors

• Monarch Rewards desk coverage includes: multitask guest service including opening of club accounts, re-printing cards for existing rewards members, providing specific information on casino, resort property as well as general information on the Black Hawk and Reno areas, answering questions, handing issues with increased escalation and informing Team Leadership.

• Answering phones and periodic assistance with promotions

• Computer usage, proficient typing, spelling and basic math

• Able to read and input guest information in casino patron system including driver’s license, state ID, passport or military ID

• Flexibility and adaptability within a fast paced working environment with concurrent multiple responsibilities, promotions and special events

• Ability to give 100% effort in the communication of the benefits and rewards of Club Monarch membership using persuasion skills and motivated enthusiasm

Qualifications:

• Ability to be consistently mindful of successful reaching of department goals on casino floor / club desk with new member enrollment resulting in the acquisition of Club Monarch members.

• Ability to be responsible and productive without immediate and direct supervision while spending quality time at the Monarch Rewards desk helping team reach and surpass goals

• Ability to be consistently friendly, courteous and smiling with all casino resort guests and fellow company team members

• Ability to stay current on casino promotions, special events and amenities with the ability to find and communicate information when necessary. When necessary the ability to seek assistance and guidance from Team Leadership as it applies to the communication of information and providing excellent guest service.

• Ability to be a team player and recognize the importance of helping the team succeed for the benefit of the company as it relates to successful individual performance.

Benefits:

• Enhanced health, dental, and vision insurance, along with a flexible spending account.

• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).

• Growth opportunities available within the department/company.

• Access the team dining hall with one free hot meal per shift.

• Company-matched 401k.

• Paid time off and six observed holidays

• Team Member Hotel, Retail, and Spa Discounts

• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.