Job Description

Job LocationsUS-CO-Black Hawk
ID
2021-15088
Employment Type
Full-Time
Subdivision
Hospitality

Overview

Job Title: Housekeeping Clerk

Salary/Shift: $18 - $19 Days/Swings

Status: Full Time and Part Time

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Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new Resort! Monarch’s new resort features a Chophouse, 24/7 Café, Buffet, and Specialty Restaurant (coming soon). Experience the heart-pounding gaming action on our newly-expanded casino floor, featuring over 1,200 of the hottest slot machines, 40 table games with unlimited betting, a new poker room and sports betting room coming soon. Our spa features state of the art spa services on top of the 23rd story of our resort along with a roof top pool, saunas, hot tubs, bar and more!

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

  • 2 Weeks PTO within your first year of employment
  • 6 Observed Holidays and Holiday Pay
  • Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
  • In-State and Out-of-State Relocation Reimbursement

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

  • New Hire Incentives up to $400 (for non-management)
  • Team Member Referral Program (we pay you and your referral up to $600 each)
  • Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
  • Wardrobe/Uniforms Provided Free of Charge for Most Positions
  • 1 Free Hot Meal per Shift and Unlimited Coffee, Tea, Soft Drinks
  • 80% - 100% Subsidized Bus Transportation Options
  • Free Covered Parking
  • Career Development and Advancement Programs
  • Team Member Anniversary Recognition (earn resort credit and more)
  • Hotel and Resort Discounts
  • Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week

Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch we subsidize your bus transportation from 80% up to 100%!

Responsibilities

Throughout the day it will be required that the office clerk work with these and other responsibilities.

  • the team member will have to answer and at times transfer calls in the office from various areas including, guest rooms, other departments, outside lines, engineering
  • Team member will interact with guests and guest requests/complaints and other team members several different departments
  • Coordinates maintenance from the inspectresses and/or guests to engineering for repair. They will also coordinate completion of the maintenance issue.
  • Coordinate daily guest room cleaning from the office computer to the inspectressses.
  • Coordinate shampooing projects on the floors, butlers and senior attendants.
  • The team members will also work closely with the front desk and VIP on room rushes for VIP’s or groups.
  • Reporting any unusual situation to the housekeeping management
  • Other assignment given to them by the Director of Housekeeping

Qualifications

  • Ability to handle heavy workload (call volume)
  • Multi-tasking (phone volume, guest requests, radio traffic, team member’s requests, other departments requesting items and service)
  • Organized
  • Phone voice
  • Reliability/dependable
  • Fast learner
  • Guest service skills

WHAT TO EXPECT

  • Be part of a cohesive team with opportunities to build a successful career.
  • Have the opportunity to engage in diverse and challenging work.
  • Derive a sense of pride in work well done.
  • Be recognized for excellence

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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