Hotel Group Sales Manager

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Group Sales Manager

Salary: $60,000 

Status: Full Time

Shift: Day

• Develop a sales strategy by analyzing historical, current and future market trends and creating selling strategies to capture the maximum amount of revenue to meet/exceed sales goals.
• Target high revenue sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
• Maximize current key accounts by identifying and capturing those that offer revenue growth.
• Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
• Exhibit a positive, involved team attitude across all departments and maintain open communication with all co-workers and managers to ensure the best overall performance.
• Champion a service and hospitable culture that promotes a healthy and productive format of serving others with excellence.
• Develops guest profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Schedule conventions and/or business group activities at the hotel and coordinate with other departments to facilitate services agreed upon by the Sales office and prospective clients.
• Maintain a well-documented, accurate, organized, and up-to-date file management system in order to serve clients and employers in the most expedient, organized, and knowledgeable manner.
• Develop strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
• Consistently acquires sales training in an ongoing effort to improve performance.
• Develop awareness and reputation of the property and the brand in the local community.
• Other duties as assigned.

Qualifications:

• Two to Four-year college degree or equivalent education/experience preferred 
• A minimum of two years in Hotel Sales or Front Office leadership.
• Ability to perform critical analysis and manage wide-range of information.
• Extensive knowledge of negotiating and sales procedures associated with the hotel industry.
• Excellent oral, written and presentation skills sufficient to produce sales and marketing communication that properly reflect the Foundation Image.
• Listen effectively. Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives.
• Communicate information and hotel services to management, staff and guests.

Benefits:

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail, and Spa Discounts

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 85%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.