Job Description


Job Title: Gift Shop Retail Manager

Starting at: $65,000

Status: Full Time

Shifts: Varies

Other Compensation: This position is bonus eligible up to 10% of the annual salary after completion of one year which is determined by the Company in its sole discretion and based on certain Company and personal performance objectives.

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new Resort! Monarch’s new resort features a Chophouse, 24/7 Café, Buffet, and Bistro Mariposa. Experience the heart-pounding gaming action on our newly-expanded casino floor, featuring over 1,200 of the hottest slot machines, 40 table games with unlimited betting, a new poker room and sports betting room coming soon. Our spa features state of the art spa services on top of the 23rd story of our resort along with a roof top pool, saunas, hot tubs, bar and more!


The Retail Manager is responsible for the Gift Shop Operation with emphasis in in the areas of five diamond guest service, talent management and team member relations The Retail Manager is also responsible for attracting and retaining customers, making the Gift Shop a known destination in Black Hawk.

The Retail Manager as with all members of the Monarch Casino Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. This position shares in the Monarch Casino Resort Spa support of the company’s Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

  • Provide a warm welcome to our internal and external guests.
  • Ensure a 5 Star shopping experience for our guests.
  • Determine the best product mix to meet budget and sales goals.
  • Ensure inventory is conducted and accurate.
  • Organize events to execute vendor trainings and to bring exposure to the Gift Shop.
  • Develops, coaches and manages Team Members to consistently deliver five diamond service to guests.
  • Provide guidance and motivation to achieve optimal performance.
  • Responsible for scheduling, training and any coaching or disciplinary matters in relation to company and department policies.
  • Assist guest with any concerns that they may have and record such comments and concerns.
  • Complete and process all necessary paper work in neat and accurate manner.
  • Performs other incidental and related duties as required and assigned.



  • High School Diploma preferred.
  • Experience preferred.
  • Must be friendly, approachable and team oriented.
  • Must have good communication skills.
  • Computer Knowledge - excel, word, outlook.
  • Ability to work well with others and alone.
  • Must be able to stand and for extended periods of time.
  • Must be able to work all shifts, weekends and holidays.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
  • Communication - Communicates clearly and informatively; able to read and interpret written information.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

    The Retail Manager works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

    You will enjoy the following benefits and perks:

    • Paid Time Off
    • 6 Observed Holidays and Holiday Pay
    • Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
    • Relocation Reimbursement
    • 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
    • Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
    • 85% Subsidized Bus Transportation Options
    • Free Covered Parking
    • Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
    • Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
    • Career Development and Advancement Programs
    • Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
    • Team Member Hotel, Retail and Spa Discounts

    Save your gas and mileage on your car! Check out these convenient casino bus routes at As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

    An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online