Job Description

Job LocationsUS-CO-Black Hawk
ID
2020-12641
Employment Type
Full-Time
Subdivision
Hospitality, Leadership

Overview

Job Fair Details:

Date: November 23, 2020 (Monday)

Time: 9am – 9pm

Location: Monarch Casino Resort Spa (488 Main Street, Black Hawk, CO 80401) Crystal Ballroom on 5th floor

Schedule an Interview: Text MONARCH to 97211 to schedule an interview and not wait in line!

To be considered for an on the spot offer:

* You must apply online at monarchblackhawk.com/careers

* Masks are required

* Temperature check and health screenings before entry

Monarch Casino Resort Spa in Black Hawk, Colorado is opening a brand new expansion that will have over 500 luxurious rooms, 4 delectable restaurants, and a full service spa/salon!

Our restaurants will feature a Chophouse, 24/7 Café, Specialty Restaurant, and Buffet. Our spa will feature state of the art spa services on top of the 23rd story of our resort along with a roof top pool, sauna’s, hot tubs and more!

Now hiring bold, motivated, team-focused individuals!

Part Time and Full Time Team Members (TMs) Will Enjoy:

  • Hiring Bonus – non management
  • Team Member Referral Program
  • Education/Tuition Reimbursement
  • Flexible Work Schedules
  • 1 Free Meal per Shift
  • Subsidized Transportation Options
  • Free Parking
  • Team Member Anniversary Program and Recognition

Full Time Team Members (30+ hours) also enjoy:

  • 1 week of PTO at 6 months and a 2nd week at 1 year
  • 6 Observed Holidays
  • Health Benefit Insurance Package after 90 days (medical, dental, vision, life insurance, short term disability)
  • 401k with company match
  • Career Development and Advancement Programs
  • In-State and Out-of-State Relocation Assistance Programs

Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4-$6 per day!

Responsibilities

RESPONSIBILITIES

  • The Retail Supervisor is responsible for the day to day Operation of the Gift Shop with emphasis in in the areas of five diamond guest service, talent management and team member relations. The Retail Supervisor is also responsible for attracting and retaining customers, making the Gift Shop a known destination in Black Hawk.
  • The Retail Supervisor, as with all members of the Monarch Casino Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. This position shares in the Monarch Casino Resort Spa support of the company’s Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

ESSENTIAL JOB FUNCTIONS:

  • Provide a warm welcome to our internal and external guests.
  • Ensure a 5 Star shopping experience for our guests.
  • Assist with conducting inventory.
  • Develops, coaches and manages Team Members to consistently deliver five diamond service to our guests.
  • Provide guidance and motivation to achieve optimal performance.
  • Assist in training and any coaching or disciplinary matters in relation to company and department policies.
  • Assist guest with any concerns that they may have and record such comments and concerns.
  • Complete and process all necessary paper work in neat and accurate manner.
  • Performs other incidental and related duties as required and assigned.

Qualifications

TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)

  • High School Diploma preferred.
  • Experience preferred.
  • Must be friendly, approachable and team oriented.
  • Must have good communication skills.
  • Computer Knowledge – excel, word, outlook
  • Ability to work well with others and alone.
  • Must be able to stand and for extended periods of time.
  • Must be able to work all shifts, weekends and holidays.

DESIRED COMPETENCIES

  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
  • Communication - Communicates clearly and informatively; able to read and interpret written information.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk, and hear.
  • The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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