Event Manager

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Overview

Job Title: Event Manager

Salary: $60,000

Status: Full Time

Shift: As Needed

Monarch Casino Resort in Black Hawk is a 23-story resort with 516 rooms, 4 restaurants, and the #2 hotel spa in the USA.  Monarch Casino Resort Spa is looking for a passionate Group Sales Manager to join our team!  You will thrive in a fast-paced, high-volume environment that exceeds the expectations of our guests and team members.  

Responsibilities

The Event Manager effectively communicates client needs in an organized manner to hotel operations, and provides oversight to ensure client expectations are met on-site. The Event Manager drives customer loyalty by delivering service excellence throughout each experience. This position must provide the highest level of service to our guests.

• Up-sell products and services, tied out to quarterly SMART goal to support department revenue goals.
• Gather and input all important customer data in order to plan appropriately.
• Manage detailed events and BEO progress seamlessly by following established procedures, collaborating with other teams and team members, and ensuring accuracy and urgency in all communication.
• Distribute, prepare-for, and conduct weekly BEO meeting, ensuring cross-functional communication and questions arising from the meeting are resolved promptly with the respective groups.
• Confirm final billing accuracy prior to group arrival.
• Handle event planning aspects prior to group arrival, and serve as a liaison upon group arrival.
• Maintain accurate information for and distribute group Welcome Letter with property map, outlet information, group schedule, and key contacts for questions.
• Prompt and monitor group text exchanges for on-site group support.
• Maintain group planner amenities including Welcome Gift and Care Caddy, ensuring supplies are restocked in a timely and cost-effective manner.
• Identify operational challenges associated with a group and determine how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Support Banquet Manager with group management and coverage.
• Update BEOs with day-of changes and additions to account for proper revenues.
• Communicate operational changes and challenges to Director of Sales.
• Review and record Captain’s Report.
• Monitor, record, and distribute Group Feedback Survey.
• Identify, prepare for, attend, and support follow-up for tradeshows and conferences.
• Flexible schedule to allow for oversight at evening events and on weekends for site tours as needed.
• Work to develop new or existing policies and procedures as determined by need in order to enhance the productivity of the event process.
• Adhere to all standards, policies, and procedures.
• Support other members of the Sales and Banquet Teams, stepping in to assist in duties as appropriate.

Qualifications

• 3-5 years of experience in sales and marketing, guest services, front desk, or related area.
• 1-3 years of experience in catering or related food service industry.
• Ability to stand for more than 2 hours at a time.
• Ability to lift up to 25 pounds.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

 Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
• Relocation Reimbursement

 Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail and Spa Discounts

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.