Job Description

  • Job LocationsUS-CO-Black Hawk
    ID
    2019-9812
    Employment Type
    Full-Time
    Subdivision
    Food & Beverage
  • Overview

    Are you interested in…..

    • A Fast Track Career with Career Development and Career Advancement Opportunities?
    • Flexible Works Schedules and Referral/Attendance Bonuses?
    • Paid College Tuition, Free Meals, Discounted Transportation, Health Benefits and More?

    Monarch Casino in Black Hawk is building a 23 story resort that will have over 500 rooms, 4 restaurants, and a full service spa/salon which is expected to open this summer!

    Part Time and Full Time Team Members Will Enjoy:

    • Team Member (TM) Referral Program – Not only do we pay our current TM up to $600, we pay your referral up to $1,600
    • Education/Tuition Reimbursement up to $6,000 per calendar year
    • Career Development and Advancement Opportunities
    • Flexible Work Schedules
    • Up to $100 in Weekly Cash Prizes
    • Paid Trips to Atlantis Casino Resort and Spa
    • 1 Free Meal per Shift
    • Round Trip Bus Tickets for $4 per Day
    • Free Parking
    • Additional Premium Pay in Select Positions

    Full Time Team Members also enjoy:

    • Paid Vacation
    • 6 Observed Holidays
    • Health Benefit Insurance Package (medical, dental, vision, disability, and more)
    • 401k Retirement Plan with Company Match

    Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4 per day!

    This person will contribute to our success by ensuring the highest level of guest services. Satisfaction is maintained by serving internal and external guests in a professional, accurate, and timely manner.

    Responsibilities

    • Interviewing, disciplining, developing/training and scheduling of staff.
    • Lead team member shift meetings.
    • Monitors and supervises shift activities, opening and closing duties.
    • Interacts with guests to resolve any guest issues.
    • Works with other supervisors to facilitate a pleasurable dining experience for guests.
    • Fills in for line staff when required.
    • Demonstrates proactive leadership skills.
    • Communicates well with guests and team members in a team environment.
    • Must facilitate repeat business through pleasurable dining experiences.

    Qualifications

    • Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
    • Minimum 1-year previous F&B Supervision/Management experience required in FOH operations or relevant degree in hospitality program.
    • Problem Solving, Quality Control and Priority Assessment – Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.
    • Conflict management-An Assistant Manager must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact and initiative according to company policy and procedure. Requires the often-unbiased mediation skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.
    • Information Gathering-Must identify and utilize internal and external sources to improve and maintain the company’s objectives.
    • Sales Techniques and Guest Influence-Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals.
    • Understands measurements of liquid and weight and temperatures
    • Ability to work in high volume, sometimes loud and ever changing environment
    • Basic to intermediate computer knowledge
    • Must possess excellent guest service and communication skills with the ability to deal with guests.
    • Ability to speak and write English.
    • Ability to communicate information through spoken words and sentences that others will understand
    • Ability to read and understand information and instructions presented in writing.
    • Must be able to stand for duration of shift.
    • Must be able to bend, stoop and continuously use hands.
    • Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs
    • Ability to work all shifts including weekends and holidays when needed.
    • Successfully pass a pre-employment criminal background check and drug screen.

    An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

    We can recommend jobs specifically for you!Click here to get started.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online