Job Description

Job LocationsUS-CO-Black Hawk
ID
2021-14123
Employment Type
Full-Time
Subdivision
Food & Beverage, Leadership

Overview

Job Title: Buffet Restaurant Supervisor

Starting at: $50,000 + up to $3,000 New Hire Incentives + Free Meal + Benefits

Status: Full Time

Shift: Varries

Other Compensation: *New hire incentives includes up to $1,400 from Monarch and up to $1,600 in “Colorado Jumpstart” unemployed workers incentives for those who are eligible. State payments are within 30 and 60 days. Monarch adds payments 90 through 180 days! Note: State payments go to $1,200 on June 1. Monarch New Hire Incentives and State incentive offers ends on June 26.

Apply today start tomorrow. Refer a friend/family member if youre both hired, you both will earn an extra $600 in referral bonuses!

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new Resort! Monarch’s new resort features a Chophouse, 24/7 Café, Buffet, and Specialty Restaurant (coming soon). Experience the heart-pounding gaming action on our newly-expanded casino floor, featuring over 1,200 of the hottest slot machines, 40 table games with unlimited betting, a new poker room and sports betting room coming soon. Our spa features state of the art spa services on top of the 23rd story of our resort along with a roof top pool, saunas, hot tubs, bar and more!

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

  • 2 Weeks PTO within your first year of employment
  • 6 Observed Holidays and Holiday Pay
  • Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
  • In-State and Out-of-State Relocation Reimbursement

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

  • New Hire Incentives up to $3,000
  • Team Member Referral Program (we pay you and your referral up to $600 each)
  • Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
  • Wardrobe/Uniforms Provided Free of Charge for Most Positions
  • 1 Free Hot Meal per Shift
  • 80% - 100% Subsidized Bus Transportation Options
  • Free Covered Parking
  • Career Development and Advancement Programs
  • Team Member Anniversary Recognition (earn resort credit and more)
  • Hotel and Resort Discounts
  • Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week

Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4-$6 per day!

Responsibilities

This person will contribute to our success by ensuring the highest level of guest services. Satisfaction is maintained by serving internal and external guests in a professional, accurate, and timely manner.

  • Interviewing, disciplining, developing/training and scheduling of staff.
  • Lead team member shift meetings.
  • Monitors and supervises shift activities, opening and closing duties.
  • Interacts with guests to resolve any guest issues.
  • Works with other supervisors to facilitate a pleasurable dining experience for guests.
  • Fills in for line staff when required.
  • Demonstrates proactive leadership skills.
  • Communicates well with guests and team members in a team environment.
  • Must facilitate repeat business through pleasurable dining experiences.

Qualifications

  • Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
  • Minimum 1-year previous F&B Supervision/Management experience required in FOH operations or relevant degree in hospitality program.
  • Problem Solving, Quality Control and Priority Assessment – Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.
  • Conflict management-An Assistant Manager must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact and initiative according to company policy and procedure. Requires the often-unbiased mediation skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.
  • Information Gathering-Must identify and utilize internal and external sources to improve and maintain the company’s objectives.
  • Sales Techniques and Guest Influence-Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals.
  • Understands measurements of liquid and weight and temperatures.
  • Ability to work in high volume, sometimes loud and ever changing environment.
  • Basic to intermediate computer knowledge.
  • Must possess excellent guest service and communication skills with the ability to deal with guests.
  • Ability to speak and write English.
  • Ability to communicate information through spoken words and sentences that others will understand.
  • Ability to read and understand information and instructions presented in writing.
  • Must be able to stand for duration of shift.
  • Must be able to bend, stoop and continuously use hands.
  • Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs.
  • Ability to work all shifts including weekends and holidays when needed.
  • Successfully pass a pre-employment criminal background check and drug screen.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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