Bell - Valet Manager
- Employment Type
- Hospitality, Leadership
Are you interested in…..
- A Fast Track Career with Career Development and Career Advancement Opportunities?
- Flexible Works Schedules and Referral/Attendance Bonuses?
- Paid College Tuition, Free Meals, Discounted Transportation, Health Benefits and More?
Monarch Casino in Black Hawk is building a 23 story resort that will have over 500 rooms, 4 restaurants, and a full service spa/salon which is expected to open in early 2020!
Part Time and Full Time Team Members Will Enjoy:
- Team Member (TM) Referral Program – Not only do we pay our current TM up to $600, we pay your referral up to $1,600
- Education/Tuition Reimbursement up to $6,000 per calendar year
- Career Development and Advancement Opportunities
- Flexible Work Schedules
- Up to $100 in Weekly Cash Prizes
- Paid Trips to Atlantis Casino Resort and Spa
- 1 Free Meal per Shift
- Round Trip Bus Tickets for $4 per Day
- Free Parking
- Additional Premium Pay in Select Positions
Full Time Team Members also enjoy:
- Paid Vacation
- 6 Observed Holidays
- Health Benefit Insurance Package (medical, dental, vision, disability, and more)
- 401k Retirement Plan with Company Match
Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4 per day!
Manager will oversee all activities of the Bell / Valet Department
Assumes the responsibility for maintaining all guest-related vehicles, including limousines and shuttle busses. Resolves guest complaints and ensures guest satisfaction. Supervises a staff of up to 50 individuals including 3 Bell Captains & 3 Valet Supervisors. Duties include but are not limited to scheduling, training and disciplinary matters, as well as assisting front-line Team Members when necessary. Completes reports and projects as assigned by Hotel Management.
Responsible for managing the performance of the bellmen / valet to meet department and property business objectives.
Coaches and manages Team Members to consistently deliver four diamond service to our guest
Responsible for scheduling, training and any coaching or disciplinary matters in relation to company and department policies.
Assumes the responsibility for the accurate completion of all shift work in accordance with Monarch standards.
Resolves guest complaints and ensures guest satisfaction.
Completes reports and projects as assigned by direct report.
Works with the team to ensure that we are claim free.
Works on ensuring that all company vehicles are maintained.
Performs other incidental and related duties as required and assigned.
TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)
· Exceptional written and verbal communication skills
· At least 2 years Bell / Valet experience at a fast-paced, high-occupancy resort, and 2 years of experience in a managerial role
· Computer proficient
· Ability to read and analyze reports and vendor bid sheets
· Must have a valid Colorad Driver’s License with a clean driving record
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.