Job Description

Job LocationsUS-CO-Black Hawk
ID
2020-11897
Employment Type
Full-Time
Subdivision
Casino, Hospitality, Leadership

Overview

Monarch Casino Resort Spa in Black Hawk, Colorado is opening a brand new expansion that will have over 500 luxurious rooms, 4 delectable restaurants, and a full service spa/salon, all of which is opening soon!

Our restaurants will feature a Chophouse, 24/7 Café, Specialty Restaurant, and Buffet. Our spa will feature state of the art spa services on top of the 23rd story of our resort along with a roof top pool, sauna’s, hot tubs and more!

Now hiring bold, motivated, team-focused individuals!

Part Time and Full Time Team Members (TMs) Will Enjoy:

  • Hiring Bonus
  • Team Member Referral Program
  • Education/Tuition Reimbursement
  • Flexible Work Schedules
  • 1 Free Meal per Shift
  • Subsidized Transportation Options
  • Free Parking
  • Team Member Anniversary Program and Recognition

Full Time Team Members (30+ hours) also enjoy:

  • 1 week of PTO at 6 months and a 2nd week at 1 year
  • 6 Observed Holidays
  • Health Benefit Insurance Package after 90 days (medical, dental, vision, life insurance, short term disability)
  • 401k with company match
  • Career Development and Advancement Programs
  • In-State and Out-of-State Relocation Assistance Programs

Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4-$6 per day!The incumbent in

this position is responsible for ensuring that the guest requests are taken care off in a timely manner.

The incumbent in this position, as with all members of the Monarch Casino Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. This position shares in the Monarch Casino Resort Spa support of the company’s Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

Responsibilities

ESSENTIAL JOB FUNCTIONS:

  • Provide a warm welcome to our internal and external guests.
  • Provide guests with directions as needed.
  • Assign guest requests to the bellmen.
  • Answers the phone within three rings and with a smile.
  • Supervise Bellmen on duty.
  • Assist department Manager with performance management (coaching, recognition, performance reviews, etc.)
  • Assist in handling guest concerns.
  • Performs other incidental and related duties as required and assigned

WORK ENVIRONMENT

The incumbent in this position works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)

  • High School Diploma preferred
  • Previous Bellman experience preferred.
  • Must be friendly, approachable and team oriented,
  • Must have good communication skills.
  • Ability to work well with others and alone.
  • Must be able to stand and walk for extended periods of time.
  • Must be able to lift heavy items.
  • Must be able to work all shifts, weekends and holidays.
  • Minimum of 2 years’ experience as a bellman.

CERTIFICATES AND LICENSES:

Valid Colorado Driver’s License – must have a clean driving record for at least three years

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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