Banquet Server - On call

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Banquet Server

Salary: $12.14 + tips 

Status: On-Call

Shift: Varies

The Banquet Server performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet and outdoor functions.

Additionally, work as a team to follow through with the proper and timely set-up and execution of banquet events.

Responsibilities

• Review and understand Banquet Event Orders (BEO's) or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.
• Read and execute specifications listed on the Banquet Event Orders.
• Attend all pre-shift meetings to ensure events flow smoothly.
• Be in communication with the Banquet Captain regarding any special needs.
• Assist in ensuring that each event is on time as per the banquet event course.
• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
• Make required adjustments as needed and relay that information to the appropriate personnel.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
• Greet all guests and owners warmly with an appropriate greeting.
• Have a good understanding and able to communicate products and service related query to guests when asked.
• Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.
• Delivering Alcoholic and Non-alcoholic drinks for service to your customers table.
• Properly open and pour wine at the table side.
• Good knowledge of the rules of Banquet Beverage Control and service.

Qualifications

• Take beverage orders and collect payments where specified.
• Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.
• Replenish buffet items to ensure consistency and freshness in presentation. 
• Remove china, glassware, silverware, etc. from tables at the end of the meal period and deliver to the stewarding area.
• Ensure guest satisfaction throughout the meal service.
• Respond to guest requests in a friendly, timely, and efficient manner.
• Respond to and try to full fill any special banquet event arrangements. 
• Ensure each course are cleared and tables are properly crumbed.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Monitor tableware to ensure it is presentable to guests. 
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. 
• Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
• Ensure proper use, storage of all meeting room equipment.
• Ensure there is proper back up if any equipment is not properly functioning.
• Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms.
• Pass any information that is needed to the next staff member on duty.
• Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
• If no upcoming events, please have rooms in a readiness position for any possible site inspections. 
• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Ensure that meeting rooms are re-set for next event.
• Adhere to grooming and appearance standards consistently.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.

Benefits:     

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
•  Paid time off and six observed holidays.

 

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.