Job Description

Job LocationsUS-CO-Black Hawk
ID
2021-15749
Employment Type
Part-Time
Subdivision
Food & Beverage, Hospitality

Overview

Job Title: Banquet Server

Salary: $9.30 + up to $500 in tips per shift

Status: Full Time and Part Time

Shift: Day, Swing

Live and work where you vacation! Earn extra cash for the Holidays!

We are offering $400 sign-on + up to $2,000 for each referral that starts by December 7th.

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new ULTIMATE resort. Experience everything that surrounds our beautiful location in the heart of the Rocky Mountains, including world-class skiing, fishing and horseback riding.

Epicurean adventures await at the all new restaurants inside Monarch Casino Resort Spa. The chef-driven menu at Monarch Chophouse features the finest steaks, seafood, and craft cocktails in four-star luxury. Indulge any time of the day at Twenty-Four 7 serving American and Asian fare. Light up your senses with exquisite flavors and cuisine from all corners of the globe at The Buffet. All new Bistro restaurant coming soon. Unwind from a long day in one of our multiple bars and lounges, with live music at our Cabaret bar every Monday and Tuesday.

Responsibilities

The Banquet Server performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet and outdoor functions.

Additionally, work as a team to follow through with the proper and timely set-up and execution of banquet events.

  • Review and understand Banquet Event Orders (BEO's) or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.
  • Read and execute specifications listed on the Banquet Event Orders.
  • Attend all pre-shift meetings to ensure events flow smoothly.
  • Be in communication with the Banquet Captain regarding any special needs.
  • Assist in ensuring that each event is on time as per the banquet event course.
  • Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
  • Make required adjustments as needed and relay that information to the appropriate personnel.
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
  • Greet all guests and owners warmly with an appropriate greeting.
  • Have a good understanding and able to communicate products and service related query to guests when asked.
  • Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.
  • Delivering Alcoholic and Non-alcoholic drinks for service to your customers table.
  • Properly open and pour wine at the table side.
  • Good knowledge of the rules of Banquet Beverage Control and service.

Qualifications

  • Take beverage orders and collect payments where specified.
  • Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.
  • Replenish buffet items to ensure consistency and freshness in presentation.
  • Remove china, glassware, silverware, etc. from tables at the end of the meal period and deliver to the stewarding area.
  • Ensure guest satisfaction throughout the meal service.
  • Respond to guest requests in a friendly, timely, and efficient manner.
  • Respond to and try to full fill any special banquet event arrangements.
  • Ensure each course are cleared and tables are properly crumbed.
  • Performing basic cleaning tasks as needed or directed by supervisor.
  • Monitor tableware to ensure it is presentable to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
  • Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
  • Ensure proper use, storage of all meeting room equipment.
  • Ensure there is proper back up if any equipment is not properly functioning.
  • Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms.
  • Pass any information that is needed to the next staff member on duty.
  • Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
  • If no upcoming events, please have rooms in a readiness position for any possible site inspections.
  • Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
  • Ensure that meeting rooms are re-set for next event.
  • Adhere to grooming and appearance standards consistently.
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

  • 2 Weeks PTO within your first year of employment
  • 6 Observed Holidays and Holiday Pay
  • Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
  • Relocation Reimbursement

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

  • 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
  • Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
  • 80% Subsidized Bus Transportation Options – most GRAVE positions 100% Subsidized
  • Free Covered Parking
  • Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
  • Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
  • Career Development and Advancement Programs
  • Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
  • Team Member Hotel, Retail, and Spa Discounts

Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch, we subsidize your bus transportation from 80% up to 100%!

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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