Job Description

Job LocationsUS-CO-Black Hawk
ID
2021-14536
Employment Type
Part-Time
Subdivision
Food & Beverage

Overview

Job Title: Banquet Busser

Salary/Shift: $16 + Tips: Days/Swings

Status: Full Time and Part Time

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Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new Resort! Monarch’s new resort features a Chophouse, 24/7 Café, Buffet, and Specialty Restaurant (coming soon). Experience the heart-pounding gaming action on our newly-expanded casino floor, featuring over 1,200 of the hottest slot machines, 40 table games with unlimited betting, a new poker room and sports betting room coming soon. Our spa features state of the art spa services on top of the 23rd story of our resort along with a roof top pool, saunas, hot tubs, bar and more!

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

  • 2 Weeks PTO within your first year of employment
  • 6 Observed Holidays and Holiday Pay
  • Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
  • In-State and Out-of-State Relocation Reimbursement

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

  • New Hire Incentives up to $400 (for non-management)
  • Team Member Referral Program (we pay you and your referral up to $600 each)
  • Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
  • Wardrobe/Uniforms Provided Free of Charge for Most Positions
  • 1 Free Hot Meal per Shift and Unlimited Coffee, Tea, Soft Drinks
  • 80% - 100% Subsidized Bus Transportation Options
  • Free Covered Parking
  • Career Development and Advancement Programs
  • Team Member Anniversary Recognition (earn resort credit and more)
  • Hotel and Resort Discounts
  • Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week

Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch we subsidize your bus transportation from 80% up to 100%!

Responsibilities

Ideal candidate will have previous Banquet Set Up experience. Must be able to read Banquet Event Orders (BEO). Know all Banquet room locations.

  • Set tables in assigned area correctly.
  • Maintain clean work station in the banquet and ballrooms and help keep the back halls and storage areas clean and organized.
  • Retain all banquet service equipment.
  • Prepares dining room for guests by cleaning and clothing tables; setting decorations, condiments, napkins, service plates, and utensils.
  • Protects establishment and guests by adhering to sanitation and safety policies.
  • Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
  • Supports wait staff by setting-up and replenishing condiment stands, trash containers liners, and bus stations.
  • Supports staff by serving as a back-up – seating guest, operating registers and answering phones.
  • Closes dining facility by cleaning chairs and tables; sweeping and/or vacuuming floors; removing trash and recyclables from the facility.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Informs management of guests concerns at all times.
  • Other duties as assigned.

Qualifications

  • Take beverage orders and collect payments where specified.
  • Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.
  • Replenish buffet items to ensure consistency and freshness in presentation.
  • Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area.
  • Ensure guest satisfaction throughout the meal service.
  • Respond to guest requests in a friendly, timely, and efficient manner.
  • Respond to and try to full fill any special banquet event arrangements.
  • Ensure each courses are cleared and tables are properly crumbed.
  • Performing basic cleaning tasks as needed or directed by supervisor.
  • Monitor tableware to ensure it is presentable to guests.
  • Monitor and maintain cleanliness, sanitation, and organisation of assigned station and service areas.
  • Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
  • Ensure proper use, storage of all meeting room equipment.
  • Ensure there is proper back up in the event that any equipment is not properly functioning.
  • Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms.
  • Pass any information that is needed to the next staff member on duty.
  • Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
  • If no upcoming events, please have rooms in a readiness position for any possible site inspections.
  • Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
  • Ensure that meeting rooms are re-set for next event.
  • Adhere to grooming and appearance standards consistently.
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships.

PREREQUISITES:

Warmth and graciousness with the ability to function in a busy environment. Create stellar guest experiences and flexible availability to work on nights and weekends.

Education:

Experience in working in Banquet functions with Point of sales software, banqueting software or billing software.

Experience:

One to two years’ experience one similar role in upscale hotel with excellent oral and written communication skills.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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