Job Description

  • Job LocationsUS-CO-Black Hawk
    ID
    2019-9072
    Employment Type
    Full-Time
    Subdivision
    Hospitality
  • Overview

    Are you interested in…..

    • A Fast Track Career with Career Development and Career Advancement Opportunities?
    • Flexible Works Schedules and Referral/Attendance Bonuses?
    • Paid College Tuition, Free Meals, Discounted Transportation, Health Benefits and More?

    Text “MONARCH” to 97211 or apply at www.monarchblackhawk.com/careers today!

    Monarch Casino in Black Hawk is building a 23 story resort that will have over 500 rooms, 4 restaurants, and a full service spa/salon which is expected to open this summer!

    Part Time and Full Time Team Members Will Enjoy:

    • Team Member (TM) Referral Program – Not only do we pay our current TM up to $600, we pay your referral up to $1,600
    • Education/Tuition Reimbursement up to $6,000 per calendar year
    • Career Development and Advancement Opportunities
    • Flexible Work Schedules
    • Up to $100 in Weekly Cash Prizes
    • Paid Trips to Atlantis Casino Resort and Spa
    • 1 Free Meal per Shift
    • Round Trip Bus Tickets for $4 per Day
    • Free Parking
    • Additional Premium Pay in Select Positions

    Full Time Team Members also enjoy:

    • Paid Vacation
    • 6 Observed Holidays
    • Health Benefit Insurance Package (medical, dental, vision, disability, and more)
    • 401k Retirement Plan with Company Match

    Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4 per day!

    Responsibilities

    JOB SUMMARY

    The incumbent in this position is responsible for balancing the house, ensuring reports are followed up with and coordinating projects with Facilities.

    The incumbent in this position, as with all members of the Monarch Casino Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. This position shares in the Monarch Casino Resort Spa support of the company’s Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

    ESSENTIAL JOB FUNCTIONS:

    Balance the house efficiently.

    Follow up with specialty rooms and guest’s request in a timely manner.

    Assist with blocking rooms for special projects.

    Work with housekeeping in ensuring all room statuses are update.

    Respond to guest’s requests via email in a timely manner.

    Assist agents with questions regarding upgrades and guest reservations.

    Assist guest with any concerns that they may have and record such comments and concerns.

    Answers the phone within three rings and with a smile.

    Performs other incidental and related duties as required and assigned.

    TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)

    High School Diploma preferred

    Must be friendly, approachable and team oriented.

    Must have good communication skills.

    Ability to work well with others and alone.

    Must be able to stand and for extended periods of time.

    Must be able to work all shifts, weekends and holidays.

    Minimum of 2 years’ experience in Front Desk.

    DESIRED COMPETENCIES

    Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.

    Communication - Communicates clearly and informatively; able to read and interpret written information.

    Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

    Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

    Qualifications

    WORK ENVIRONMENT

    The incumbent in this position works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

    All Team Members of the Company are considered to be "at will." As such, any team member may terminate his employment at any time, with or without cause, as may the Company.

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    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online